Jeff Pinkowski2023-12-08Doug provided us excellent customer service for assisting us with the electrician and screen companies. The delivery and set up went perfectly. We are loving our American Whirlpool hot tub!
Cheanay Pritchett2023-10-06Great sales person! Feel like we were taking care of and we have someone to rely on if we needed assistance in the future! 🎉
shirley french2022-12-06Doug is very nice and non pressure sales! Can’t wait for delivery tomorrow
The Hallgrens2021-06-18We bought our spa from Doug 3 years ago and we are enjoying it. He was great and knowledgeable about their products. He is so professional from the time we bought our spa to the time he delivered and set it up. He has an excellent customer service and one of the few that takes care of his customer above and beyond. And just recently, we needed to replace a blower and with just a short notice, doug came in to help and replaced it for free because we have a good warranty that comes with the product. We highly recommend this company, doug doesn't only sell great products but also gave us the best customer care.
Lars Ulbricht2021-02-12James Carmany with Aquatics Spa of Hilton Head delivered truly exceptional service not often found any more these days. Starting with simple things like communication from scheduling confirmation and pre-arrival calls, to a job completion demo video message to coming prepared with parts for the unexpected – I couldn’t be more pleased. His entire process is aimed to understand the concern, confirm the problem without completing lengthy repairs that don’t resolve the problem and is quick to offer additional maintenance options to prevent unnecessary future issues. A simple circular pump job quickly turned into some challenges, from poorly internal placed mechanics to the difficult to access recessed tub location, he never complained and got the job done with no plumbing cuts, leaving it great shape for the future. Thanks James – I enjoyed your knowledge and craftsmanship. Lars
James Carmany2021-01-07Where do I start? This place is simple amazing! Doug (owner) took the time to explain all the amazing features about the hot tub. We have owned a hot tub before and had issues with it. I wasn't going to make the same mistake twice. I did my research online before coming into the store so I was prepared. We also went to a few other local Spa stores and I am glad we bought from Doug. One of the things we learned (which I personally experienced with my old tub) was about spray foam insulation. Most manufactures, including the other local spa stores praised "full foam" insulation!!! My old tub had spray foam so I was familiar with this process. Spray foam may insulate well, however they don't tell you that if you have a leak or a problem they are practically unserviceable!! What we loved about Doug's Spas is that they used a full metal frame (no wood) and a fully molded plastic pan underneath the spa. They also use this removable insulation blanket that goes around the tub, which can be completely removed, if it ever needs service. My old spa was only 6 years old and developed a slow leak, soaking all the spray foam inside, which caused the wood frame to rot out. We didn't notice it at first and ultimately it was not worth fixing and had to cut it up!!. Don't make the mistake we did and buy a spray foam tub!! Bad idea! If you really want the best hot tub on the market for a fair price, go see Doug! Of the many models he had to choose from, we decided on the American Whirlpool 471 model. Absolutely love the Therapy Jetting!! Never felt anything like it before.
Reviewsaaron299022024-02-02T15:15:50-05:00